Pre-mades purchased on Sunday Sales will ship out the next morning (Monday) unless specified otherwise. Any pre-mades purchased on a different day will ship out in 1-2 days.
Customs can take anywhere from 1-2 weeks though typically are within a week unless materials need to be restocked.
Customs can be purchased here via the button link above.
Pre-mades will be sold on sporadically on Sundays @ 7pm EST in the OtterThisWorldGear facebook group. Updates will be made a few days prior to the sale on when it will be hosted.
These toys are super easy to clean & care for! Just throw them in the wash alone or with clothing, wash regularly and then pop them in the dryer on low/medium heat. Please avoid high heat as that can damage the minky fabric that some of these toys are made with.
As with any toy that may be ingested, always supervise your dog when they have it if you are aware they may chew pieces off. If ANY pieces actually become swallowed please assess the situation to the best of your ability and seek medical care if necessary.
We cannot be held liable for any swallowed pieces or blockages. Please make sure if your dog does chew the toy, but has never chewed a toy before that you immediately remove the toy to avoid them swallowing fabric.
Returns:
If you find you dislike your toy for any reason, or it’s not to your satisfaction you may return it within 7 days of receiving it. Once it’s returned in the same condition unused it was shipped out to you, you will get a full refund processed.
Refunds:
If for any reason you cannot ship the toy back, you are allowed to resell it to get your money back that way.
There will be no refunds for non returned toys unless what you receive is broken. There may be special circumstances that a refund may be allowed on an order by order basis so always reach out in the event you are unhappy!
There will be NO refunds for any toys that get destroyed, ripped, or shredded.
Straight Tug Style
Circle Tug Style
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Customs are currently CLOSED!
Check out the facebook group to stay up to date on pre-made sales !